E-commerce Order Fulfilment
Transform your order fulfilment with EC Group’s dynamic e-commerce order fulfilment services. Trust us for reliable storage, efficient order picking, and seamless shipping. Our dedicated team enhances the customer experience, helping you save time and reduce costs as you grow your business.
- Enhanced Customer Experience
- Cost and Time Efficiency
- Scalable Solutions
EC group – an order fulfilment service that delivers more.
When you outsource your e-commerce order fulfilment to us, we’ll provide you with trusted item storage, order picking and shipping solution. Our e-commerce order fulfilment team is dedicated to delivering outstanding customer experience to help you grow your business.
Use EC Group to save time, reduce costs, and deliver more.
Designed for flexibility and growth, our customer-focused solution adapts to your needs, scaling your business to increase order capacity efficiently.
Same-day dispatch on 95% of our picks. Faster delivery for happier customers.
Utilising our UK-based warehouse for order packing and trusted international shipping partners, we ensure low-cost, rapid deliveries to satisfy customers internationally.
Automated inventory management systems to keep you fully updated about product shipments and stock availability.
Stay in control of your order management with 24-hour access to our dash and management systems.
A returns service design and tailored to your ecommerce model.
We provide trusted order fulfilment service with care. Helping you deliver great customer experiences.
The monthly average storage and labour cost our customers save.
The number of hours our average customer saves on shipping goods per month.
Automated Storefront Integration
Our automated software connects to your e-commerce platform to provide a seamless inventory management system, order fulfilment and despatch process. Receive automatic progress updates, inventory information, and consignment tracking.
Speedy Fulfilment Centres
To ensure speedy deliveries, our central fulfilment centre works closely with your business to find optimal distribution solutions, enabling the potential for same-day despatch options.
International Storage and Shipping
Sell confidently worldwide, using our five-star pick and pack service alongside our trusted international shipping partners.
Tailored Returns Service
We offer tailored returns and reverse delivery solutions. We design the process to be easy for your customers and time saving for you. Whatever you need in a returns service, we will provide.
An e-commerce order fulfilment service designed to help your business grow. Outsource your pick, pack, and ship to us to save labour costs free more time deliver more
We partner with customers to offer tailored e-commerce services to meet their needs. We will provide a solution that will help your business.
All our processes are designed to interface with popular storefronts to ease your burden. So, you can devote your time to what matters – growing your business.
We know how vital those 5* reviews are to your business, so we focus on providing a 5* delivery system to boost your store to new heights.
We also design simple and easy-to-use return services.
- WMS integration designed for an ecommerce business model
- International shipping to allow you to grow your customer base
- Same day despatch options for urgent deliveries
- 99.99% accuracy on picking and shipping
The EC Group – delivering logistics support to businesses
Frequently Asked Questions
What is e-commerce order fulfilment?
Yes. EC Group’s systems are designed for flexibility and growth, making it easy to scale during busy periods or business expansion without sacrificing accuracy or speed.
What are the benefits of outsourcing e-commerce order fulfilment?
Outsourcing helps save time, reduce operational costs, improve delivery speed, and scale order volumes efficiently. It also allows businesses to focus on growth, marketing, and product development instead of warehouse operations.
Is e-commerce fulfilment scalable?
Yes. EC Group’s systems are designed for flexibility and growth, making it easy to scale during busy periods or business expansion without sacrificing accuracy or speed.
How does inventory management work in EC Group’s fulfilment process?
Our Warehouse Management System (WMS) integrates with your e-commerce platform, providing real-time inventory updates, automated notifications, and 24/7 dashboard access for full visibility and control.
Do you offer international e-commerce shipping?
Yes. EC Group uses trusted global carriers and our UK-based fulfilment centre to deliver low-cost, efficient international shipping for growing e-commerce businesses.
How fast are orders dispatched?
We offer same-day dispatch on 95% of orders, helping businesses meet customer expectations for fast delivery and improve satisfaction ratings.
Can EC Group manage returns for my online store?
Yes. We offer a tailored returns service that’s easy to manage and customer-friendly—helping you maintain loyalty and streamline reverse logistics.
When should an e-commerce business consider outsourcing fulfilment?
Businesses should consider outsourcing when order volume increases, warehouse space becomes limited, shipping errors rise, or logistics start consuming too much time and overhead. It’s ideal for brands ready to scale efficiently.
Why is order fulfilment important?
Order fulfilment is crucial because it directly impacts customer satisfaction, brand reputation, and business growth. Fast, accurate, and reliable fulfilment ensures that customers receive the right products on time, which builds trust and encourages repeat purchases. Efficient fulfilment also reduces shipping errors, minimises returns, and streamlines inventory management—helping businesses save costs, scale operations, and compete effectively in the e-commerce market.
What is order fulfilment in supply chain management?
Order fulfilment in supply chain management refers to the complete process of receiving, processing, packing, and shipping customer orders. It includes inventory storage, order picking, packing, delivery, and handling returns. As a critical link between a business and its customers, effective order fulfilment ensures timely and accurate delivery, supports customer satisfaction, and plays a vital role in operational efficiency and cost control within the supply chain.
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