Returns Management Service

Returns Management Service Jordan Dennison 21 February 2024
An EC Group employee consults a letter attached to a BookTrust package
A simple, seamless returns process customers trust

EC group offers a returns management service to give customers an easy-to-follow, accessible, and satisfying returns process. Our reverse logistics process builds trust between you and your customers to encourage repeat business. Additionally, we tailor our services to align with your business’s specific rules and guidelines, ensuring a bespoke experience that meets your unique needs.

Our processes use online integration through easy-to-use apps to provide simple access to return procedures. We also incorporate a quality control check to keep you appraised of any refunds or defective inventory

Online Returns Process

Easy online returns process for your customers’ convenience.

Easy-to-Follow System

Easy-to-follow steps, offering customers seamless returns.

Automatic Refund Updates

Our inventory management system automatically updates you on refunds and defects.

Quality Control Checks

Bespoke quality control checks are implemented in line with each individual customer's return rules, and damage can be logged with photographic evidence, depending on customer requirements.

Build Trust

Our systems are designed to build trust between you and your customers.

Clear Communication

Both you and your customer are updated at every stage of the returns process.

Offering your customers an easy and seamless returns management solution
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Refunds processed

Throughout our established history

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Returns processed

All safely returned to our shelves

EC Group returns management on custom packaged goods
Returns Label

We provide easy-to-follow instructions to offer a simple returns process. Each step is broken down into a precise stage. Our returns management service integrates several options – an online system for easy, on-the-go convenience and more traditional options for older customers who are less tech-savvy.

Our hassle-free, seamless solutions are designed to inspire consumer confidence.

EC Group van driving out of their warehouse
Return Collection

Our returns management service will collect the parcel from a collection point or arrange a pickup with the customer. This is just one of the many flexible options we offer, as we are committed to adapting our services to meet the specific requirements and preferences of your business. You will be informed at each stage of the process from automated messaging – so you are fully aware of the progress. Once collected, the package will be returned to our fulfilment centre.

EC Group employees test the quality of a fulfilled set of goods
Product Quality Review

We have quality control inspection teams at our fulfilment centres to process return items. They inspect all returned goods for damages or defects to ensure customers receive a satisfactory shopping experience. We are also able to log all damages with photographic evidence for your records, should that be an option you require.

An image of the EC Group's fulfillment team packaging goods and material for BookTrust
Refund or Exchange

After processing the return and depending on your process, we can then issue a refund or exchange through your account. This process is fully integrated into our inventory management system, keeping you updated about the progress of returns and refund status’. Our system will also provide you and your customers with status updates to build trust and a streamlined returns service.

Our returns process offers your customers a seamless experience simple and easy process transparent system they trust

Having an intuitive returns process is crucial for any e-commerce business. Simple returns processes build trust, provide a better customer experience, and generate repeat business. Our returns management service will work with your company to provide a seamless returns process. By outsourcing your returns, you will save time and reduce costs.

All our returns processes are integrated into an automatic system designed to update you and your customer at each stage of the process. We use a transparent approach to ease communication between all parties should any delays arise.

Our in-quality control team records and catalogues every returned item, recording any damage and removing them from circulation. We also integrate with your systems to process refunds and exchanges. Providing you with a hassle-free procedure that your customers will love.

  • Simple, step-by-step returns instructions
  • Our processes align seamlessly with your existing systems
  • Quality assessment on every returned item
  • Automatic updates for a hassle-free, peace-of-mind service
EC Group Warehouse fulfilment centre
Accurate Deliveries
Satisfactory Delivery Rate
Repeat Orders

EC Group – delivering logistics support to businesses